Frequently asked questions
Before requesting a car, check the answers below about booking, vehicle choice and airport pickups. Timing, exact fare and policies are quoted for the specific trip; do not treat a submitted request as a confirmed reservation.
Request your car
Share the trip. Review and send it in WhatsApp.
Booking questions
How much free wait time do I get?
60 minutes after landing on international arrivals, 30 minutes on domestic arrivals and 15 minutes on all other pickups. After that, waiting is charged in 15-minute increments at the hourly rate.
Are tolls and gratuity included?
Yes. Every fare we quote is all-in: base fare, tolls and standard gratuity. Airport parking is included for curbside pickup; meet-and-greet inside the terminal is a $25–40 add-on.
What happens if my flight is delayed?
We track every inbound flight and adjust the pickup time automatically. A delay does not change your fare, and your free wait time starts when the aircraft lands, not at your original booking time.
Sedan or SUV — which should I book?
A sedan seats 3 passengers with 2 large bags and 2 carry-ons. An SUV seats 6 with up to 6 large bags, for roughly 35–40% more. If you have more than two large suitcases, or a car seat plus luggage, book the SUV.
Can I get a child seat?
Yes, free of charge. Rear-facing, forward-facing and booster seats are available, and must be requested when you book so the chauffeur arrives with the right one fitted.
Is my reservation confirmed when I send the form?
No. The form prepares a WhatsApp message; tap Send there. A reservation is confirmed only after the operator replies with availability and the trip terms.
Will you confirm the full fare?
Yes, ask for a written trip quote before booking. The operator will specify the total, tolls, gratuity and any waiting charges for your trip.
Which vehicle will arrive?
The requested class is a preference until availability is confirmed. Ask the operator to confirm the specific model, seats and luggage fit in writing.
What if my flight changes?
Send the updated flight number as soon as possible. Airport pickup instructions and wait-time charges should be confirmed in your booking terms.
Can I book a return trip?
Yes, include both trips with the dates and pickup points. Each leg will need its own confirmed timing and fare.